To whom it may concern.
In the month of September, A couple of projects had me making several trips to store #2104 in Des Moines Iowa. The projects I was working on weren't very large, but I did spend a considerable amount of money. One of the projects was installing a janitor sink in my shop/laundry room. Since the hose bibbs for the washer were over 20 years old, I decided that it would be a good time to replace them. The day after changing things, I noticed a small stream of water shooting up from where the washer hose was connected to the faucet. When I tried to tighten it up, the threaded section twisted off. It seems I had gotten a defective faucet. After shuting off the hot water and removing the broken piece, I proceeded to the store.
Upon arrival at the store, I was informed that I was going to have to purchase a new faucet because I didn't have my receipt. They agreed that the faucet was broken and must have been defective as it was less than a week old. I understand the policy, yet there really needs to be some common sense. Not everyone saves their receipts. I'm one of those people. When I was done with the sink project, I was not expecting to replace a new faucet within a week. This was supposed to be a permenent fix.
No receipt, no warranty. Good policy you have there. I was in that store almost once a week and sometimes even more than that. So over a $5 faucet, I will never set foot in one of your stores again. There's a Menards right down the street. There are also 2 Lowes stores within 20 minutes. These are where I will be taking my business from now on.
I don't know how they will respond. And frankly I don't care. In the 8 years we have lived in this house, I would hate to guess how much money I've spent in that store. I am going to have to go get some tarps later today. I'll be going to Menards.